Refund policy
We value all our customers and want you to be happy with your purchase. However if for any reason you feel the need to return your purchase you can do so strictly only on standard production item(s) within 14 days of receiving the product. You can choose between an exchange for another style, colour or size. Please be mindful of any price difference between the styles as this amount will be required to be payable or in the instance of a lesser value product, the remaining amount will be issued as a credit. In addition you can choose to be issued with a store credit to the full amount of your purchase price less delivery. Please email us at contact@windsorandlux.com.au immediately if you wish to return a product. You will then receive an email outlining how to return your item(s).
Once your item(s) have been returned back, you will be notified via email. Upon receiving the return item(s) the product(s) will under go a Quality Control Process. The process generally takes 1-2 working days. Upon the completion of this process you will be notified via email, whether the return product(s) has been approved for an exchange or credit.
The item(s) will only be exchanged or credited under the following conditions; the item(s) must be unworn, unwashed and not altered in any way with all tags and labels still attached. The returned item(s) must be in a re-sellable condition, and as a result please take into consideration, makeup, jewellery, deodorant, and perfume when trying your purchase on, as this will all be considered when the exchange/credit is granted. If we feel the returned item(s) does not meet our returns policy the item(s) will be returned to the customer and the decision will be final.
Once your returned item(s) has been processed by our Quality Control team we will happily exchange your purchase for an item of your choice. Although we will try to exchange and ship your exchanged purchase to you within the quickest time possible, please be mindful that many of our product(s) do require a lead and production time. The onus is on the customer to understand the exchanged product(s) is subject to availability and production time. The discretion is on the customer to cover the cost of returning the purchase, however if you choose to exchange your returned item(s) no additional return back shipping cost will apply to customers within Australia Only. We offer free return shipping for all exchanged items Australia Wide. Standard shipping charges may apply to our international customers.
Unfortunately, we don't offer refunds on change of mind or incorrect choice of purchase. This also includes changes in events, unforeseen circumstances, cancellations, incorrect choice of size/colour, and wear & tear. Please be mindful, that all our products are displayed in Australian Sizing and in Australian Pricing. An incorrect choice of purchase including the wrong size, colour and style are not deemed for a refund. If unsure Customers, who meet the requirements for a refund by law, will be happily refunded.
